“To err is human” - Alexander Pope

 

My name is Dave Devlin.

I have been an aviation professional for 30 years and a Captain on heavy jet commercial aircraft since 1998. My current role is B767 Captain with All Nippon Airways. Before coming to live in Japan I was with Singapore Airlines as a Captain and Instructor Pilot, Check and Training, B747-400.

In 1993 aviation authorities around the world mandated annual refresher training in the subject of Crew Resource Management in order to enhance the safety and performance of flight crew, thereby reducing industry accidents and incidents.

My goal is to graft aviation’s hard-won principles of enhancing human performance into the mindset of participants in the critical industries of Aviation, Fire & Rescue, Maritime, Medical, Oil & Gas and Rail Transportation.

Aviation

Aviation

 

In 1977, two fully-laden 747 aircraft collided on the runway. The accident occurred at Tenerife in the Canary Islands. Inappropriate and confusing phraseology was used during radio transmissions between the control tower and the aircraft taking off. A total of 583 passengers and crew perished. In 1982, a commercial airliner plowed into Washington D.C.'s 14th Street Bridge on takeoff killing 78 people, including four motorists. Accident reports show a breakdown in communication between the flight crew, and multiple execution errors. The crash and subsequent deaths were not a result of mechanical error. QTM seeks to assist clients in the many fields of aviation to reduce human error by considering attitudes and behaviour at Operator and Organisational levels. We use the process of facilitation to enhance critical areas of leadership, monitoring and cross-checking, effective communication, task sharing, workload management, and discipline.

Fire & Rescue

 

Observations and error statistics from all critical industries show similar patterns of individual operator error and weak systemic models leading to avoidable accidents and incidents. Fire model predictions and control and suppression technology have become highly advanced. Yet accidents from human error still occur, as fire fighting relies heavily on direct human action to suppress fires. QTM seeks to assist fire departments reduce human error by considering attitudes and behaviour at Operator and Organisational levels. We use the process of facilitation to enhance critical areas of leadership, monitoring and cross-checking, effective communication, task sharing, workload management, and discipline.

Fire & Rescue
Maritime

Maritime

 

A mariner’s life can be lonely. Duty times are fatiguing, and boredom common. Insufficient training on high technology platforms is regularly cited. Sadly, maritime statistics indicate 96% of all accidents are a direct consequence of human error. QTM seeks to assist clients in the maritime industry to reduce human error by considering attitudes and behaviour at Operator and Organisational levels. We use the process of facilitation to enhance critical areas of leadership, monitoring and cross-checking, effective communication, task sharing, workload management, and discipline.

Medical

 

Death caused by human error during medical care or treatment is considered the third leading cause of death in the United States of America. We use research carried out by NASA, in concert with leading accident investigation units and universities worldwide, to understand the nature of error. The study and application of error avoidance programmes by leading companies in critical industries has markedly reduced their number of incidents and accidents. QTM seeks to assist clients in hospitals and medical centres to reduce human error by considering attitudes and behaviour at Operator and Organisational levels. We use the process of facilitation to enhance critical areas of leadership, monitoring and cross-checking, effective communication, task sharing, workload management, and discipline.

Medical
Oil & Gas

Oil & Gas

 

The failure of Deep Water Horizon's blowout-preventer was not the sole cause of the loss of the rig, the giant oil spill, the countless animal deaths, the billions of dollars in fines, and the loss of many lives. Accident investigators have revealed the handprint of human error as the leading cause. BP Engineers in Houston repeatedly chose quicker, cheaper and more dangerous actions relative to available options. Choosing expediency over safety created a path to an otherwise preventable accident. QTM seeks to assist clients in the oil and gas industry to reduce human error by considering attitudes and behaviour at Operator and Organisational levels. We use the process of facilitation to enhance critical areas of leadership, monitoring and cross-checking, effective communication, task sharing, workload management, and discipline.

Rail Transportation

 

In a recent presentation given to the Prime Minister of India, it was revealed that 87% of rail accidents in his country occur due to human error. This intolerable statistic was presented a few short hours after an Indore-Patna Express train derailed in India, killing over 140 people and injuring 200 others. To this day, rail transportation accidents in India claim thousands of lives each year. August 2017: ’Desperate search to find survivors as yet another train crash in India kills 23, injures 156’. QTM seeks to assist clients in the rail industry to reduce human error by considering attitudes and behaviour at Operator and Organisational levels. We use the process of facilitation to enhance critical areas of leadership, monitoring and cross-checking, effective communication, task sharing, workload management, and discipline.

Rail Transportation

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